The Serving Leader Model
BE PART OF THE SERVING LEADER MOVEMENT THAT IS TRANSFORMING INDIVIDUALS, ORGANISATIONS AND COMMUNITIES WORLDWIDE
Highlights from Serving Leader Seminars
WHY SERVING LEADERSHIP?
After receiving unacceptable evaluations in patient satisfaction and employee engagement in 2008, Cleveland Clinic launched a multi-phase initiative to embed Serving Leadership principles into its organisational culture. The results were nothing less than dramatic. When compared to other hospital systems in 2008, Cleveland Clinic ranked only in the 43rd percentile for employee engagement.
In 2013, it scored in the 87th percentile, a significant improvement that also had a direct, measurable increase in patient satisfaction (Patrnchak, 2015).
Other organizations that have embraced Serving Leadership in recent years include Marriott, Southwest Airlines, Starbucks, and the U.S. Army, Air Force and Marines, as well as the senior leadership of the Bank of China.
Patrnchak, J. (2015). Implementing Servant Leadership at Cleveland Clinic: A Case Study in Organizational Change. Servant Leadership: Theory and Practice, Vol. 2, Iss. 1. Retrieved from http://www.sltpjournal.org.
THE SERVING LEADER MODEL
DISCOVER THE 5 ACTIONS OF THE MODEL BASED ON THE BEST-SELLING BOOK THE SERVING LEADER
1) RUN TO GREAT PURPOSE
Define a compelling VISION that describes WHY your organisation exists and inspires your team to bring their best to work every day
2) RAISE THE BAR
Identify and define VALUES that describe HOW your team will operate, and learn how to align and hold your team accountable to them
3) BLAZE THE TRAIL
It is that you do that patients value most, and remove barriers WHATClarify so your team stays focused on its MISSION
4) BUILD ON STRENGTH
Build a high-performing organisation by matching each team member’s CAPABILITIES and PASSION with WHERE they can contribute most
5) UPEND THE PYRAMID
SERVE and EMPOWER others through effective delegation so you, your team, and your organisation can reach full potential
HOW CAN WE CREATE A SERVING LEADER CULTURE?
TRAIN - EMBED - COACH
THE SERVING LEADER
EMBEDDING & COACHING
Value is greatly multiplied if all three are done well!
Dr. John Stahl-Wert is a best-selling author, an internationally known speaker, and a leadership development expert. Through innovative training, collaborative workshops, and best-selling books, John has impacted leaders and organisations around the world. John serves as the Co-Founder of Newton Institute, which provides leadership solutions based on The 5 Actions described in John’s best-selling book, The Serving Leader.
John’s internationally best-selling books, have been translated into nine languages, gaining praise from renowned leadership experts Ken Blanchard, Henry Cloud, Max DePree, Frances Hesselbein, Laurie Beth Jones and William Pollard. The principles from these books have been embraced by leaders worldwide and successfully applied to small, mid-market and Fortune 1000 companies. Due to its popularity, the second edition of The Serving Leader was released in early 2016.
Since 2016, John has conducted a series of bespoke in-house interventions and consultations in Singapore for organisations such as National Council of Social Service, Methodist Welfare Services, Jurong Health Services, AWWA and The Salvation Army. He also conducted customised seminars on The Serving Leader Model for Senior Non-Profit, SSO and healthcare leaders.